Similar to our law enforcement professionals, medical practice personnel often have to deal with people who fall into the Sad, Mad or Bad categories.  We don’t see our patients at their best and sometimes they don’t bring out the best in us.  Despite our best intentions, when the time, effort, energy crunch is on, it is too easy to be rude.

If we remember that each person in a medical practice can make a difference, our patients will feel and know the difference.

This is what your patients want you to know:

1.  Help me feel human. I’ve been processed, forced to provide information that I’ve probably given many times previously. I have been forced to wait and the prodded, Read More…